CW
Cheryl W

1 reviews | Active since Nov 2010

02 Jul 2018, 15:22

Vodacom Fibre

signed up for fibre in my area, over a week now, installation done, but they are waiting to "turn the power down from minus 30 to minus 25". Technician won't take my calls, no maintenance person around. Nobody at the call centre can assist you. Don't take fibre from them, wait until a more reliable service provider is in your area. They are totally useless

0
Replies (3)
Vodacom
Vodacom's reply02 Jul 2018, 17:22
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Jul 2018, 07:45
Official

Dear Cheryl

Please be advised your query has been handed over to our Fibre team for further assistance.

Once full investigation has been completed will you be contacted with feedback.

Regards,

Vodacom Consumer Website Team

CW
Cheryl W's update03 Jul 2018, 08:00
Reviewer Update
Thank you, and I trust no monies will be deducted from my account before the issue has been resolved and my internet is functional