1 reviews | Active since May 2018
Vodacom Fibre
I submitted a Service Request 12/05/2018 regarding latency issues. This occurred after they did maintenance on the fibre line. Before that it was working well. Since the 12th I have had ZERO feedback. I've called there "NO-Support Center" daily only to be told that my query has been assigned to a specific technician and they cannot assist. Every day they have "escalated" my query. Its now the 18th and still no feedback, no resolve and not ONE phone call from the so called technician. I am exploring options to cancel my contract as the "service" does not exist! Vodacom Fibre is Pathetic DO NOT USE!!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Morning Craig
I've escalated this to our fibre support team as a matter of urgency.
Sincere apologies for the inconvenience caused.
Kind Regards
DL
Good Morning Craig
I've escalated this to our fibre support team as a matter of urgency.
Sincere apologies for the inconvenience caused.
Kind Regards
DL