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Leona N
1 reviews | Active since Nov 2020
17 Oct 2024, 08:55
VODACOM FIBRE
I do not have internet access for 2 days.Your call centre agents first said it was a vuma issue now they saying they logging a ticket which could take 3 days to resolve.I work from home and have been buying data yet im paying you for fibre.I want my internet restored TODAY and DO NOT CHARGE ME FOR THE DAYS I'VE BEEN WITHOUT INTERNET.I AM HIGHLY IRATE AND YOUR AGENTS DONT EVEN SEEM TO KNOW WHAT THE ISSUE IS.RESOLVE THIS ASAP.
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
17 Oct 2024, 10:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Oct 2024, 10:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
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Leona N's updateReviewer Update
17 Oct 2024, 12:08Vodacom im not interested in a phone call.I need internet connection TODAY!
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Leona N's update17 Oct 2024, 12:08
Reviewer Update
Vodacom im not interested in a phone call.I need internet connection TODAY!
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Leona N's updateReviewer Update
17 Oct 2024, 13:23Its past 1 no feedback or connectivity
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Leona N's update17 Oct 2024, 13:23
Reviewer Update
Its past 1 no feedback or connectivity
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Leona N's updateReviewer Update
18 Oct 2024, 06:56Its now 3 days without internet connectivity!!!!
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Leona N's update18 Oct 2024, 06:56
Reviewer Update
Its now 3 days without internet connectivity!!!!
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Leona N's updateReviewer Update
18 Oct 2024, 10:18Please cancel this service with immediate effect.Cancellation should be from the 15th October .I WILL NOT PAY FOR SERVICE I AM NOT RECEIVING
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Leona N's update18 Oct 2024, 10:18
Reviewer Update
Please cancel this service with immediate effect.Cancellation should be from the 15th October .I WILL NOT PAY FOR SERVICE I AM NOT RECEIVING
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Leona N's updateReviewer Update
18 Oct 2024, 10:20You can collect your router
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Leona N's update18 Oct 2024, 10:20
Reviewer Update
You can collect your router
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Leona N's updateReviewer Update
18 Oct 2024, 12:17Thank you,kindly waiver your notice period and cancel services as at the 15th October as this was the last day I had access to internet .The reason for cancellation is due to extenuating circumstances.I would not have cancelled if I had internet access.Kindly provide correct invoice and confirmation of cancellation.
Regards
Leona
Regards
Leona
LN
Leona N's update18 Oct 2024, 12:17
Reviewer Update
Thank you,kindly waiver your notice period and cancel services as at the 15th October as this was the last day I had access to internet .The reason for cancellation is due to extenuating circumstances.I would not have cancelled if I had internet access.Kindly provide correct invoice and confirmation of cancellation.
Regards
Leona
Regards
Leona