VODACOM FIBRE

I have had the worst experience trying to relocate my fibre line with vodacom. I opened an SR in March, I was sent a relocation form. I sent the form through to the relevant email address found on the form (ftthrelocations) as well as to tasheeeq- the consultant helping me. Received NO response from Either. I was sent an email to let me know my SR had been cancelled in APRIL. Their excuse was that I was supposed to be advised to send the form to the 082 email address, when it states NOTHING about that email address on the form. Nevertheless I opened a new SR. Sent the forms again and again as they never seem to receive emails. Get an email yesterday to let me know my line is being cancelled. Highly frustrating that vodacom chases new customers, puts up gazebos on roads trying to pick up new customers but they cannot keep their old and faithful clients happy. How hard is it to relocate my line?? I am a paying customer, I have to chase vodacom DAILY. Frustrating having to call vodacom EVERYDAY for feedback as I have no idea where I stand with my relocation? I have to explain myself to every new consultant daily & some are not helpful AT ALL.

Please let us know whether you want our business, if not there’s plenty other service providers who will Gladly take our business & give us excellent service.

Simply disgusted as we have been loyal vodacom customers for years & years and do not expect this terrible treatment or service,