Hellopeter
Share Your Experience
AS
Alton S

1 reviews | Active since Dec 2022

14 Dec 2022, 21:40

Vodacom Fibre -2 Stars ... Dont do it !! Use anyone else.

If i could give Vodacom Fibre -1 Star i would .. wait 4 days to activate my fibre so i call Metro Fibre and they complete it in 5 min , request activation from Vodacom .. 24 hours later still nothing , after a feedback call and fighting finally they activate my service. I am paying for a 200mb/s but only getting 20mb/s , call vodacom again and a ticket is logged with feedback saying it will be attended to in 72 hours ... I am paying for something i am not getting .. Escalated to management and the feedback was nothing they can do i must wait. Trust me if your thinking about it, don't do .. I would rather have no fibre than deal with Vodacom ever again.

0
Replies (3)
Vodacom
Vodacom's reply15 Dec 2022, 08:27
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
AS
Alton S's update15 Dec 2022, 22:03
Reviewer Update
8 calls later and still no assistance , will be canceling my fibre with vodacom and moving to an ISP that wants to service its clients .. thanks for nothing.
AS
Alton S's update04 Jan 2023, 14:59
Reviewer Update
and now they want to charge me R2000 for pre-mature cancelation .. shocking , Vodacom does not deliver on their promise now I must pay them .... What a joke