Vodacom Fibre

We moved from another ISP to vodacom in December 2022 . We were using the wifi ****le provided and then the ****le expired in March 2023 and we connected to the fibre line. Since then, up to now (June) we still have no connection. Phone call after phone call, talking to so many different contractors, we still have no success. We have never experienced such bad service ever! We have so many tickets logged it is absurd! Every time you speak to another consultant, they promise you they will get it sorted, then a day or two of communication, and they disappear and we as a customer need to phone in again and the process gets repeated but with no good result. We really do not know what to do anymore. We need wifi at home to do work as well, so we have spend so much money buying data just so that we can work. We eventually decided that enough is now enough and that we want to cancel this contract and move to another ISP, only to hear that we have to pay to cancel. How on earth can this be right? We have also spoken to various supposed to be supervises hoping that it will get sorted, no luck!