LN
Leano N

1 reviews | Active since May 2018

28 Nov 2022, 17:02

Vodacom Fibre

Following my multiple complaints and calls with Vodacom Fibre technical team, I still DO NOT have internet in my home and unfortunately I still get debited for a service I hardly get. Took this Vodacom line in July and I would lying if I say I have received an uninterrupted service from this ISP. I requested my line to be moved to my new house in October and to date I don't have a response from Vodacom or even Vumatel.

I have decided that this service should be cancelled and I'm stuck between having a contract with them.

I really HATE the service I have received from Vodacom and constantly regret moving from my previous ISP. If I hear another person from Vodacom tell me about waiting 24 - 48 hours for assistance or that I should be patient I will die. If this matter with by noon tomorrow I'm going to stop paying for this service and I don't care anymore😡😡😡

0
Replies (1)
Vodacom
Vodacom's reply29 Nov 2022, 07:51
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team