AM
Andrew M
1 reviews | Active since Dec 2019
24 Feb 2020, 12:49
Vodacom Fibre
Vodacom Fibre. It worked for 2 month after being installed, then no internet over the Christmas Holidays. Now we have slow speed 5MPS. When we phone up they said we have a 10MPS Line. We are paying for a 20MPS Line. When we phone and complain they say they will reset. How many times do you need to reset, while we continue to have 5MPS. STAY AWAY FROM VODACOM FIBRE THEY ARE TERRIBLE IN EVERY WAY. DONT HAVE A CLUE WHAT THEY ARE DOING.
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Vodacom's replyOfficial
24 Feb 2020, 16:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Feb 2020, 16:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team