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Valerie X
1 reviews | Active since Dec 2016
31 Jul 2020, 10:43
Vodacom Fibre
App**** for Vodacom Fibre. Vumatel people cane on the 25th July however they were unable to do installation and advised they will be in contact with me. Sent a follow up email to Vodacom on Tuesday to provide more clarity however I have not received a response. I just want to know what is the hold up so I can consider another ISP
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
31 Jul 2020, 11:32Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Jul 2020, 11:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Valerie X's updateReviewer Update
07 Aug 2020, 23:32No one has contacted me regarding my query. Please come and collect your Router I don’t think I need your services anymore.
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Valerie X's update07 Aug 2020, 23:32
Reviewer Update
No one has contacted me regarding my query. Please come and collect your Router I don’t think I need your services anymore.
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Valerie X's updateReviewer Update
10 Aug 2020, 17:29When were you not able to contact me?? Please stop lying to your customers. What is so difficult with providing feedback. And why can’t you respond to the countless emails that I’ve sent. You wait for customers to complain and only than you act concerned. It really doesn’t have to be this way. Please do better Vodacom.
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Valerie X's update10 Aug 2020, 17:29
Reviewer Update
When were you not able to contact me?? Please stop lying to your customers. What is so difficult with providing feedback. And why can’t you respond to the countless emails that I’ve sent. You wait for customers to complain and only than you act concerned. It really doesn’t have to be this way. Please do better Vodacom.