TT
Tanita T

1 reviews | Active since Aug 2020

22 Sept 2020, 09:27

Vodacom Fibre

This is my 4th HelloPeter review of Vodacom Fibre as it seems they are ignoring me. Awesome service Vodacom! I was incorrectly charged TWICE for Fibre that was not installed in March. I was promised I would not be billed over the phone but then in August and September R599 was debited from my account. When I queried this before I was only Refunded R898.49. Help me with my Math R599 x 2 = R1198 not R898.49. I work hard for my money and I am angry that I was not refunded what I was supposed to be refunded and I'm even more angry that Vodacom is ignoring me. I hope everyone who is considering Vodacom Fibre read this review, things are fine when things go right but when there is an issue its like no one can help you and no one cares to help.

0
Replies (2)
Vodacom
Vodacom's reply22 Sept 2020, 11:27
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
TT
Tanita T's update22 Sept 2020, 12:58
Reviewer Update
Do the calculations and refund me MY money!