GE
George E
1 reviews | Active since Jan 2011
11 Feb 2021, 07:10
Vodacom Fibre
So in my opinion charging a fee for 100 MBPS Fibre line, and not been able to sort out connection speed (currently as low as 10 MBPS) is acceptable. Numerous calls to call centers and requests to assist, with no solution or assistance, next step is to cancel the contract, and rather try another Fibre provider.... Not happy at all....
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
11 Feb 2021, 10:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Feb 2021, 10:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
GE
George E's updateReviewer Update
22 Feb 2021, 08:05Thank you, will send the mail but we have done this a few times, when you call the call center the speed manage to go as high as 90mbps up and down as soon as you drop the call with the call centre we back at almost no service?
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image.png 72 KB
GE
George E's update22 Feb 2021, 08:05
Reviewer Update
Thank you, will send the mail but we have done this a few times, when you call the call center the speed manage to go as high as 90mbps up and down as soon as you drop the call with the call centre we back at almost no service?
image.png 72 KB
image.png 72 KB
GE
George E's updateReviewer Update
26 Feb 2021, 10:29Well email sent and done on the 22nd and still no reply....but still paying for something thats not working
GE
George E's update26 Feb 2021, 10:29
Reviewer Update
Well email sent and done on the 22nd and still no reply....but still paying for something thats not working
GE
George E's updateReviewer Update
26 Feb 2021, 10:30Call centers cant help, when sending emails you get no reply.... rather go with another ISP
GE
George E's update26 Feb 2021, 10:30
Reviewer Update
Call centers cant help, when sending emails you get no reply.... rather go with another ISP