Vodacom Fibre

I'm having connections issues for the past 4weeks and counting. Called my ISP and all they can do is log tickets without any feedback, so many tickets have been logged and till today no response. This is so frustrating as some of us are working from home. I regret for signing up for this service and funny that's it's the only fiber available in our area. Vuma have no customers service agent to assist you directly and the ISP VODACOM is just useless. I'm extremely frustrated for this *** service. I only received feedback after posting vumatel on Hello Peter and service was up and running for an hour on the 15th. It went back down up till today I'm still not connected. Vumatel blame it Vodacom and vice versa. I've made over 40 calls and spoke to almost every department. Sent numerous emails and even spoke to the manager. Up till today no feedback with positive news. I have to contact the contact center myself to get an idea of what's happening and this is all because a lady name Lindiwe from sales logged an incorrect order request on the 18th and never bothered to follow up after as it failed and she was supposed to escalate it hench its still pending...As a result of this is delayed the entire process is now prolonged of getting my line back activated. Im so exhausted and don't know who else to speak to... I cannot even activate new fibre and my line is not even released yet. This I by far the most terrible service I've ever received, as an ex Vodacom employee for almost 7 years we always strived in providing the best customer service and always went above and beyond to resolve out customers issues. Now that I'm on the other end this is the poor service thats provided. I'm very disappointed.