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Melanie M
1 reviews | Active since May 2021
01 May 2021, 13:07
Vodacom fibre
Good day they came to install vodacom fibre uncap at my house on the 17th March 2021 I was told by the sales manager that sold the contract to me that the 1st 3 months will be free and I will only pay from the end of June 2021 to my surprise 1987 was deducted from my account 30 April 2021 I was trying to contact the manager who's phone is off since March I have not received any billing from vodacom or any follow up call u am awaiting for feedback from vodacom asap
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Vodacom's replyOfficial
01 May 2021, 15:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 May 2021, 15:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team