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Fatima V

1 reviews | Active since Jul 2022

05 Jul 2022, 01:42

Vodacom fibre

I signed a contract with vodacom on the 21June. The sales guy promised I will have my connection active by the 25June because I was starting a new virtual job and it was urgent.

4 technicians and a manager later and I still have no active connection. The technicians either do an incomplete job or are clueless and the manager **** to my face Ensuring me he will have it sorted out on the same day.

Today is the 4July and I still have no active connection and the technician that was around today to fix things ended up causing more damage. Vodacom doesn't give a damn that I could lose my job due to their terrible service and lies, all they give me is eta, escalation or I will call you back shortly and doesn't happen. The amount of money I've spent on credit calling these guys is unbelievable.

Vodacom doesn't even deserve the one star but unfortunately there is nothing lower.

TERRIBLE SERVICE!!

0
Replies (6)
Vodacom
Vodacom's reply05 Jul 2022, 08:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
FV
Fatima V's update05 Jul 2022, 11:58
Reviewer Update
Well no consultant has made contact and I could lose my job due to your terrible service!
FV
Fatima V's update13 Jul 2022, 12:47
Reviewer Update
Excuse me? Do you understand I could possibly lose my job due to this incompetence? I have no internet connection and the company is waiting for a long time!
FV
Fatima V's update13 Jul 2022, 12:47
Reviewer Update
No technician has pitched up here as they just don't care seriously
FV
Fatima V's update13 Jul 2022, 14:15
Reviewer Update
Where is the technician that suppose to pitch today at 2pm? Nobody is here most definitely
FV
Fatima V's update22 Sept 2022, 10:58
Reviewer Update
Don't ever make the mistake of signing a fibre contract from vodacom! I have no connection since last week and the service is beyond terrible and all I get is false promises. Vodacom cannot be bothered that I can lose my job due to their terrible service