Vodacom fibre

My vodacom fibre has been down since 30 January 2025. I have logged a service request on the same day for resolution. I am disgusted with the level of service rendered by Vodacom as I have to call in daily for an update. Each time I get told that the query has been escalated to the back office on an ETA. Customer service skills at the call centre is pathetic as nobody seems to care. I have to buy data daily for son to be able to complete his schoolwork.

Vodacom has clearly lot the plot when it comes to customer service.