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DEVLIN
1 reviews | Active since Nov 2023
17 Feb 2025, 12:10
VODACOM FIBRE
This is the second complaint that I am logging and STILL NO HELP FROM VODACOM.
This is absolutely pathetic customer service. I spoke to a guy by the name of Ashley from Hello Peter/Vodacom. He said he would get back to me within 24hours and still. I try calling the number he called me on and to my surprise it’s an automated voice recording that just keeps sending me in circles.
JUST CLOSE YOUR BUSINESS. How long does it take to fix an installation issue with a Fibre line? It takes Vodacom MONTHS!!
I don’t recommend Vodacom to anyone looking to apply for Fibre. Their R99.90 deal is absolute bull****.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
17 Feb 2025, 12:47 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Feb 2025, 12:47
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
