AS
Adrian S
1 reviews | Active since Dec 2022
06 Jun 2023, 11:36
Vodacom Fibre
We've app**** for the fibre option in March and our router was delivered in March as well.... HOWEVER..... Installation of the actual fibre line only happened in May and we experienced 2 full days of connectivity until Vodacom decided to disconnect us and said that because installation took so long to materialize they have disconnected our services. How is the delay in installing become our problem??? I've sent numerous emails and have yet to get a reply.
The account number in question is: I***
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Vodacom's replyOfficial
06 Jun 2023, 11:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jun 2023, 11:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AS
Adrian S's updateReviewer Update
09 Jun 2023, 07:48Good morning.
A consultant has called me but still nothing has been done about the situation. I was given an 082 email address but havent gotten any feedback there either.
Please attend to this matter as a matter of urgency
A consultant has called me but still nothing has been done about the situation. I was given an 082 email address but havent gotten any feedback there either.
Please attend to this matter as a matter of urgency
AS
Adrian S's update09 Jun 2023, 07:48
Reviewer Update
Good morning.
A consultant has called me but still nothing has been done about the situation. I was given an 082 email address but havent gotten any feedback there either.
Please attend to this matter as a matter of urgency
A consultant has called me but still nothing has been done about the situation. I was given an 082 email address but havent gotten any feedback there either.
Please attend to this matter as a matter of urgency