WB
William B
1 reviews | Active since Jul 2019
08 Jan 2020, 17:09
Vodacom fibre
Dont have fibre installed with Vodacom in the Alberton area, or anywhere. We have a problem EVERY MONTH for 2 to 3 days at a time, and longer at times which we are paying for where the wifi goes down. NO ONE at the call centre knows what the problem is and you get the same feedback that the technicians are busy working on it. Meantime we are paying for the wifi service with Vodacom on contract AND needing to buy data. Please be warned! Vodacom fibre service sucks!
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Vodacom's replyOfficial
09 Jan 2020, 07:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jan 2020, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team