Vodacom Fibre

Good day. This is my 2nd complain that I had to log, my 1st one was on Friday where my Wi-Fi has been off since 1 Jan'24, and it has been 9 days' now. I keep on calling and all they could tell me is that they are escalating the matter to the technicians for support, I just get emails to say they are busy and that all, no call nothing. I am working from home and cant do my work at all which is a huge frustration and agains my employuer rules. Please can someone really investigate this matter now??? Thanks Elana ***