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Anele B

1 reviews | Active since Mar 2018

22 Jul 2023, 13:25

Vodacom fibre

Since 9 July 2023 we have been having intermittent fibre connectivity issues. It is not connected to loadshedding as it is not set times and it is odd hours! I have logged 4 different tickets and everytime the ticket is closed without the issue being resolved. Our wifi is off up to 4 hours at a time, then we have connectivity for maybe 1 hour then it goes off again! And it is not just our house, it is our whole area, plus mibus 10-15 different streets! The only feedback we receive, after contacting them for feedback, is that there is a fault on the OLT that we are connected to and they are working on it.....for 2 WEEKS!! Really tired of this issue and it is costing me A LOT OF DATA as i have to buy additional data to run everything, and they dont have an option to purchase a back up to run LTE when the fibre is down!

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Replies (2)
Vodacom
Vodacom's reply23 Jul 2023, 10:18
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team 
AB
Anele B's update24 Jul 2023, 18:42
Reviewer Update
The techs has been here on 17/07 already and their words were: "Everyone in our area is complaining about the same problem and that the problem is on the OLT that we are all connected to." So sending the techs back to my house will not only waste their fuel but also my time and still the problem wont be fixed as it is not on my residential line, but the box that our whole area is connected to... I can supply all the streets that I am aware of as we are all on the same ward whatsapp group.