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Gert D

1 reviews | Active since May 2024

09 Nov 2024, 18:27

VODACOM FIBRE

This Review gives you only option to choose a 1 star....but I will not have given Vodacom fibre even 1 star if it was not for one off their consultants that I know by Andrew.....he is off this weekend but will be back at work on Monday 11 Nov 2024 thank God.....phoned vodacom about 9 times today without any references but everyone says Andrew is the only one to help,spent about 600 minutes that cost a lot without any help solving my issues with vodacom....I will absolutely not recommend them to anyone if it was not for this Andrew that absolutely gives his everything with his experience to solve a issue...he is the best and God thanks for him...I would have ditch Vodacom Fibre years ago.No one there knows what to do except wasting your airtime costing you hundreds rand of air time.Thank you Andrew for your valued service at vodacom that they probably not recognize them self's yet.

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Replies (2)
Vodacom
Vodacom's reply10 Nov 2024, 11:02
Official
 
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team 
GD
Gert D's update13 Nov 2024, 09:14
Reviewer Update
I am sorry, was so angry with Vodacom that I mistakenly wrote the wrong consultants name in my review, the consultant at Vodacom fiber connectivity issues department that assisted me I know as Collin. Collin phoned me yesterday and although he only worked until 7pm last night and I was only available at 6pm,he spend about 1 hour and 40 minutes (we finished about 20 to 8pm last night)on the phone with me to sort out the new rooter I bought, setting everything up, even using his own private cellphone to send screenshots on WhatsApp to assist me.Thank you so much Collin ,after months off struggling with the Vodacom router its nice to have everything up and running. People like you are scares and Vodacom are really lucky to have such a dedicated team member to their staff.