LC
Lerato C

1 reviews | Active since Aug 2021

16 Sept 2021, 12:59

Vodacom Fibre

Vodacom fibre should be ashamed, I had fibre for 6 months before moving from Midrand. I was sent an invoice to payoff the router, i paid it in full and closed my account. I relocated to Waterfall where the fibre is done through clear access. I told clear access i already had a router, I had paid for the router in full so technically vodacom has no claim on it. I was surprised when the technician told me the router had been blocked not to be used by other SSPs by vodacom. I called them twice and got a different story on both occasions, the second lady i spoke to said that i needed to use vodacom has my service provider before they unblocked my router. Is this not *******?, is this not a form of extorsion?. Why make me pay for the router if it is not re-useable unless i opt for your services again?.

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Replies (1)
Vodacom
Vodacom's reply16 Sept 2021, 14:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team