Vodacom Fibre

Item: Vodacom
Rating: 1
Author: Emil D

Bad service! Fibre has been down for 6 days now.. Called about 8 times no joy, 2 Service Requests were given and feedback said no problem.. Still router says connected(no internet access). My wife works from home.. No work no pay!!! Vodacom should know i am not happy... Canceling SOON!!! Even if i should have reached my cap (FUP) i would still have internet at a reduced speed of 2mb/sec

Helpful (0)

Replies (2)

Vodacom's replyOfficial

23 Aug 2021, 12:36

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply23 Aug 2021, 12:36

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Emil D's updateReviewer Update

23 Aug 2021, 12:45

This was the promise
5 days ago!!! Empty promises Vodacom!!!

Emil D's update23 Aug 2021, 12:45

Reviewer Update

This was the promise
5 days ago!!! Empty promises Vodacom!!!