Vodacom Fibre

My Fibre shut down just after midnight on 30.11.2020 and it took FIFTEEN days for Vodafone Fibre to arrange a repair. I wrote to the complaints department twice - they promised to get back to me within 24 working hours (today is 20 Jan 2020 and I am still waiting). The call center has no idea of what is going on, they can give you no information and use the excuse that Vodacom does not do the repairs so any delay is the fault of the repair company. My contract is not with the repair company , it is with Vodacom. All in all the service is disgusting - Vodacom just does not care. I cannot wait until my contract is up - a word of advice DO NOT USE VODAFONE FIBRE.