NM
Nomfundo M

1 reviews | Active since Jun 2021

04 Jun 2024, 11:53

VODACOM FIBRE

I am currently not employed and it has been 6 months, I had called vodacom fibre requesting to cancel the contract in February 2024, and I was told I cannot, I then asked Vodacom to pause the contract since I am not working, The lady who was assisting me told me I will need to settle the amount in arrears of 2300, I then made a payment arrangement of 500r per month. To my surprise Vodacom is still sending me statement accumulating every month!! I am unemployed, and I was told contract for fibre is month to month. I have not been connected with THEIR WIFI SINCE MARCH WHY I'M I BEING BILLED FOR WHAT?

0
Replies (2)
Vodacom
Vodacom's reply04 Jun 2024, 12:02
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
NM
Nomfundo M's update04 Jun 2024, 14:48
Reviewer Update
Why I cannot cancel the account because I am unemployed? Why is the account increasing while WIFI is disconnected?