NM
Nomfundo M
1 reviews | Active since Jun 2021
04 Jun 2024, 11:53
VODACOM FIBRE
I am currently not employed and it has been 6 months, I had called vodacom fibre requesting to cancel the contract in February 2024, and I was told I cannot, I then asked Vodacom to pause the contract since I am not working, The lady who was assisting me told me I will need to settle the amount in arrears of 2300, I then made a payment arrangement of 500r per month. To my surprise Vodacom is still sending me statement accumulating every month!! I am unemployed, and I was told contract for fibre is month to month. I have not been connected with THEIR WIFI SINCE MARCH WHY I'M I BEING BILLED FOR WHAT?
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Replies (2)0
Replies (2)Vodacom's replyOfficial
04 Jun 2024, 12:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Jun 2024, 12:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NM
Nomfundo M's updateReviewer Update
04 Jun 2024, 14:48Why I cannot cancel the account because I am unemployed? Why is the account increasing while WIFI is disconnected?
NM
Nomfundo M's update04 Jun 2024, 14:48
Reviewer Update
Why I cannot cancel the account because I am unemployed? Why is the account increasing while WIFI is disconnected?
