rK
rushda K
1 reviews | Active since Jun 2011
03 Jun 2025, 16:15
Vodacom Fibre
Towards the latter of March 2025 to cancel my fibre account on the 1st of May 2025 as i was relocating , I received a call from the fibre dept to advise that my cancellation has been accepted. In April i then received a call to say that my cancellation would only be effective in May 2025 as i need to give a 30 day notice period, after me calling and advising them in March 2025. I had moved out of the premises on the 30th of April 2025 and was still billed for the entire month of May which is unacceptable , the service of Vodacom is becoming pathetic, why must I pay for the service when it was cancelled and I have not used it, is this the way Vodacom makes money ???
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 Jun 2025, 08:15 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Jun 2025, 08:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
rK
rushda K's updateReviewer Update
05 Jun 2025, 12:22Good Day
I was unable to take the call, i have rep**** via email , if the gentleman can call back it would be highly appreciated or I can call back if i can get the name of the gentleman
I was unable to take the call, i have rep**** via email , if the gentleman can call back it would be highly appreciated or I can call back if i can get the name of the gentleman
rK
rushda K's update05 Jun 2025, 12:22
Reviewer Update
Good Day
I was unable to take the call, i have rep**** via email , if the gentleman can call back it would be highly appreciated or I can call back if i can get the name of the gentleman
I was unable to take the call, i have rep**** via email , if the gentleman can call back it would be highly appreciated or I can call back if i can get the name of the gentleman
rK
rushda K's updateReviewer Update
09 Jun 2025, 16:06Rep**** to the email and no response , received 2 tickets numbers advising ticket is closed, but the query has not been resolved, really PATHETIC SERVICE FROM VODACOM
rK
rushda K's update09 Jun 2025, 16:06
Reviewer Update
Rep**** to the email and no response , received 2 tickets numbers advising ticket is closed, but the query has not been resolved, really PATHETIC SERVICE FROM VODACOM