RM
Rene M
1 reviews | Active since Dec 2015
24 Nov 2020, 14:12
Vodacom Fibre
Fibre Sales - I was told that my installation will be completed before 1 December 2020, only to find out from Vumatel that the order has not even been placed with them. You support consultants from Vodacom have systems that don't work? Really? I would like this matter escalated immediately. I am a long standing customer with Vodacom to be treated this badly, wow.
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Replies (2)
Vodacom's replyOfficial
24 Nov 2020, 14:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Nov 2020, 14:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RM
Rene M's updateReviewer Update
02 Dec 2020, 16:24Hello,
I have called your support team multiple times. I am not sure why they are called a support team, because on 3 attempts the line was dropped. On a call back, I can't hear a thing anyone is saying. While I understand you might still be working from home, this is poor service. Can someone at least attempt to assist me with getting this issue resolved? SR***. I have done multiple Escalations, but no response or assistance has been provided.
I have called your support team multiple times. I am not sure why they are called a support team, because on 3 attempts the line was dropped. On a call back, I can't hear a thing anyone is saying. While I understand you might still be working from home, this is poor service. Can someone at least attempt to assist me with getting this issue resolved? SR***. I have done multiple Escalations, but no response or assistance has been provided.
RM
Rene M's update02 Dec 2020, 16:24
Reviewer Update
Hello,
I have called your support team multiple times. I am not sure why they are called a support team, because on 3 attempts the line was dropped. On a call back, I can't hear a thing anyone is saying. While I understand you might still be working from home, this is poor service. Can someone at least attempt to assist me with getting this issue resolved? SR***. I have done multiple Escalations, but no response or assistance has been provided.
I have called your support team multiple times. I am not sure why they are called a support team, because on 3 attempts the line was dropped. On a call back, I can't hear a thing anyone is saying. While I understand you might still be working from home, this is poor service. Can someone at least attempt to assist me with getting this issue resolved? SR***. I have done multiple Escalations, but no response or assistance has been provided.