KN
Kelebogile N
1 reviews | Active since Nov 2021
24 Nov 2021, 13:31
Vodacom Fibre
Our vodacom fibre has been saying no Internet access for a couple of weeks now. When we call they tell us to restart the rooter, they’ve logged service requests and they are supposed to show up after 24/48hrs… it’s been a week almost two honestly I wouldn’t recommend them, they’re are useless, and I wouldn’t be surprised if they find themselves bagging the “used to be” title.
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Replies (3)
Vodacom's replyOfficial
24 Nov 2021, 13:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Nov 2021, 13:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KN
Kelebogile N's updateReviewer Update
26 Nov 2021, 09:02Don’t worry I’m not holding my breath I know how you guys operate also still haven’t heard from your consultant…but please don’t call on my account
KN
Kelebogile N's update26 Nov 2021, 09:02
Reviewer Update
Don’t worry I’m not holding my breath I know how you guys operate also still haven’t heard from your consultant…but please don’t call on my account
KN
Kelebogile N's updateReviewer Update
26 Nov 2021, 11:35Who said that our service has been restored? Since that’s the case we will call and cancel the contract, because it’s evident that you guys have no intention to fix our problem.
KN
Kelebogile N's update26 Nov 2021, 11:35
Reviewer Update
Who said that our service has been restored? Since that’s the case we will call and cancel the contract, because it’s evident that you guys have no intention to fix our problem.