Vodacom Fibre

So on Saterday the 4th of June our Fibre line has been down, originally thinking it could just be a quick maintenance job, or so the lady on the phone said. We phoned back the Monday of the 6th to say our line is still off, the lady kindly gave us a reference number and say she has put through a works order for a technician to come. Now on the 19th of June we have not heard of Vodacom once, not replying to numerous emails, not phoning us back. Ladies and gentleman if you read this DO NOT LET VODACOM BE YOUR FIBRE PROVIDER, they state in their contract that any problem will be resolved in 48 hours of booking a job. It has now been 312 hours and nothing. This is a warning Vodacom, fix my line today or tomorrow your non existent services wont be needed in this house anymore.