Vodacom Fibre 0/10 recommend

If you want constant problems, bad communication and empty promises - choose Vodacom. Been with them for fibre since 2017 - they take weeks to sort any issue out. No one knows what they are talking about. I’ve had Terrible WiFi for 2 years on and off and not once after numerous calls and giving the serial number and updating etc did anyone say my router is old and that’s why! It’s not my expertise to know that..Told to renew my contract on Friday (31/10/25) and that a new router would be installed Monday - it’s now Thursday and 0 communication. I called on Tuesday, was told all is fine and that I must wait for RAM to contact me and deliver router. Still nothing! I called now and was told it’s been sitting on pending at back office since Friday! So whoever I spoke to on Tuesday ****. Now it needs to be escalated with a total of nearly 4 weeks since original ticket was logged. Yet I sit with barely any WiFi, but happy to debit my account every month and provide subpar service. Now I’ve locked in for 1 year and I wish I just cancelled and went elsewhere. No such thing as customer service and it seems like you are an annoyance anyone you talk to.