1 reviews | Active since Dec 2020
Vodacom Fibre - 0 support
I have a query with Vodacom that has taken 8 days to resolve, oh wait its still not resolved. Its pathetic that the majority of the Vodacom Fiber support call center staff have 0 interest in their jobs and there is only 1 person willing to assist, however that person has to wade through all the **** the previous people created and cant seem to be able to get someone to assist them. Be aware that the standard response when you have a query with Vodacom fiber support is that Vumatel is down everywhere ( i received this response 3 times) even though both my neighbors vumatel boxes were quite fine. they didn't even check that it was an error on my billing going back 4 months. its costed me almost R2K in buying top ups on m cell phone and then using it as a hotspot for my kids who are doing online classes.
still no internet spending more on more money with other service providers for data
why would an escalated query take this long?
still no internet spending more on more money with other service providers for data
why would an escalated query take this long?
why is this such a hard process?
why do you even bother to respond at all on this platform?
why is this such a hard process?
why do you even bother to respond at all on this platform?
since the 8th of December not a single person from vodacom has called me and i have non stop called everyday trying to get hold of someone who can help
to be told by the contact center person if it doesnt get fixed this week i might have no internet till January????
since the 8th of December not a single person from vodacom has called me and i have non stop called everyday trying to get hold of someone who can help
to be told by the contact center person if it doesnt get fixed this week i might have no internet till January????