Vodacom Fible Desaster

I am complainning about Vodacom Fibre, not Vodacom. After the Load Shedding we had last Monday a week ago (11/02/2019) at about 14h00 to 16h30 our Fibre just never came back on. I have logged a fault on the 12/02/2019 at 07H00. REF no. SR***. After phoning numerous times during the following days, we got the same answers. Thursday we where told it has been escalated to OPEN SERV. To a guy by the name of Stephan Klopper, after that no logic answer from there. All the same up to today. Thursday last week it was promised to us the guy from Open Serv is on his way. No one came. On Friday it was told to us that some one was here, which was a lie. We are here all day as this is offices. We where told again that some one will come over the week end, no one came after we stayed at home as we need our Fibre. All my telephone lines , Internet is on it (VOIP). No one came over the week end. Today on Monday we demanded to speak to a Manager once again the same lies. But this time one said Open Serv do not work on weekends. So last week promise some one will come over the week end was another lie. It seems like it is the same old story with all coporates, client soes not count any more. My business is standing still for a whole week already and counting. I cannot contemplate my losses of business, inclusive of costumers not getting hold of me, I am not able to contact clients. It looks so bad in today's times with business getting more difficult by the day. I am a Red Vodacom Client, it means nothing believe me!! I get that things happen, it is the way that you react on that, that makes the difference, Vodacom Fibre you do not know what you are doing, it is clear as daylight, you have failed costumer Service.