JJ
Joselyn J

1 reviews | Active since Dec 2015

15 Nov 2021, 09:05

Vodacom Fiber/Vuma Very poor,poor,poor,....service

Vodacom Fibre the worse ever,poor service is an understatement.My line has been off for 6 days now.The many calls made to them has been has been a total waste of my time and energy.We pay for service and yet they have a nerve to make their problems ours.We upgraded our line a month ago and this is what you get.Please convince and make me understand how it's possible for anyone to phone a so called competent company so many times without any satisfaction.

The lies and deception I have no words.This is supposed to be a month to month contract which means it can be cancelled at any time,but what they forget to tell you is it must run for 12 months before you can cancel.

They promise to phone back but never do,they tell you the technician if off today,they have so many stories,and yet still no service delivery.There is really no other words to say it but they suck,at delivering what they promise.

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Replies (1)
Vodacom
Vodacom's reply15 Nov 2021, 10:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team