MB
Marta B

1 reviews | Active since Dec 2017

06 May 2023, 16:52

Vodacom fiber. Yet again by Vodacom's mistake I need to suffer no connectivity. After Vodacom issues us with multiple contracts on the same address that is apparently not supposed to happen the cancellation all except 1. Vodacom then cancelled all router

Vodacom fiber. Yet again by Vodacom's mistake I need to suffer no connectivity. After Vodacom issues us with multiple contracts on the same address that is apparently not supposed to happen the cancellation all except 1. Vodacom then cancelled all router configurations and after I was promised that it will be resolved in 48 hours they yet again state that it might be solved Tuesday 96 hours later. This is really the weakest after-sale service that I have ever experienced from a service provider.

0
Replies (1)
Vodacom
Vodacom's reply07 May 2023, 11:02
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team