Vodacom fiber would not recommend. Dishonest SALES AGENTS

Here is my story Vodacom fiber would not recommend. Dishonest SALES AGENTS

Good day

Please investigate and pull voice recordings for 25/11/2022 and 26/11/2022. Between conversation that I had with a vodacom sales representative for a black friday promation that I app**** for. As I was informed today that sales order does not exist on your system anywhere. I have been struggeling with my billing to get it right since last year where I had to call in numerous times to advise Vodacom that my statement is not correct and then I need to stay on the line for a long time just to be informed that they will call me back then after 2 to 3 day's I will call Vodacom back to find out what the status is. This I had to do a couple of times a month to get my bill fixed. I Am realy tiered to struggle like this. I was also informed that vodacom can not provide me that deal but this was a black friday deal that I app**** for last year. I have asked the sales representative when I app**** for this deal that the amount on the qoute that I need to sign for is not correct and he advised me that I do not need to worry about it and that it will still go thru for the right amount every month. This is not acceptable and I will like to cancel my fiber service with vodacom as I have just been struggeling way to much. Also please see attached sales orders and screenshot of a similar deal that you where providing on black friday. Also I was not on a contract before I was on a month to month basis the first time I signed up with vodacom fiber was with a sales representative of vodacom called Lucy using the following email adress (***) that was standing in my town Sasolburg. It is there where I signed up for an 8 MB line that is on month to mont basis and now all of a sudden I am on a 24 month contract? So how did I get on a 24 Month contract if I did not sighn for that black friday deal? Assist in getting my contract canceled and I will not be paying the outstanding term. Please see attached documenst.