Hellopeter
Share Your Experience

1 reviews | Active since Aug 2013

27 Aug 2021, 15:28

Vodacom Fiber - Worst service I ever received

Installed Vodacom Fiber 100mb line.. The 'technical team' could only get it working after almost 2 weeks AND only at 20mb/s.. They still charge me for 100mb/s.. It's a month to month contract.. I canceled a month ago due to them not being able to get the settings right.. Now the service should have been cancelled yesterday.. It's still active with the slow speed, and I cannot move to a new provider due to Vodacom not wanting to assist in releasing the line! I Phoned around 15times to get the line released.. Every time they say they will call me back, or get a manager to follow up etc., but no one ever does... So here I am.. Stuck with a ****py line from Vodacom Fiber and unable to move to another service provider. Apparently no one on their side can assist in releasing the line except for the original person that logged the cancellation request.. They all sent her numerous emails and tried to phone (And apparently Skype also) but no one can reach her... This if that person does not want to assist, it looks like I'm stuck with this bad internet connection.. Vodacom Fiber cost me a LOT of money and airtime wit 0 effort on their side.. I literally spent hours on the phone with them from day 1...

0
Replies (2)
Vodacom
Vodacom's reply28 Aug 2021, 10:43
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
's update06 Sept 2021, 15:01
Reviewer Update
Hi, thank you for your response.. Noted that they submitted the cancellation request, but still have some issues with that. 1.) I logged the cancellation on 26 July (Being a month to month contract one would expect cancellation 1 month after.. Now I am being charged for September as well (2 months after) although the line is already released by Vodacom and with a different provider. I need a credit for September as I am not using your service, and requested multiple times to act on the cancellation with no commitment do to so in time from Vodacom's side. 2.) I was being charged for the full 100mb/s service during the time I had Vodacom fiber, but only received 20mb/s speeds from day 1.. The 20mb/s that I received is much cheaper, and not fair to be charged for something I did not receive. - This was the reason for cancellation.. Vodacom was never able to deliver on the 100mb/s contract they charged me for.. I phoned multiple times to try and get it sorted, but no one could do so.. So please work out the difference between a 100mb/s line and a 20mb/s and refund the difference, As no one wants to pay for something they did not receive. 3.) Vodacom further charged me an additional R1461.08 for the router that is probably the main cause of the slow speeds as it took Vodacom almost a week and a half to just get the internet working at all on it.. I am now on a different (my personal) router with 0 issues. So I suggest you refund me that amount as well and come collect the router as I do not want it.