Vodacom Fiber - Worst service ever

Item: Vodacom
Rating: 1
Author: eddie W

Probably the worst service I have ever experienced.

Fiber line was app**** for and approved on 17 December. According to their confirmation email, installation will be within 7 days.

Every day since then i contact them to follow up on installation. Every day "Sir , i will escalate" Fast forward, 5 January - still no Fiber - Still no expected date of installation

Perhaps it is time to now go to one of the other providers that actually want my business

Helpful (0)

Replies (2)

Vodacom's replyOfficial

05 Jan 2026, 07:41

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply05 Jan 2026, 07:41

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

eddie W's updateReviewer Update

05 Jan 2026, 15:35

There is no need to contact me.
I have cancelled my order with your call center already, and opted for another service provider who got me up and running within hours.
Thanks anyways

eddie W's update05 Jan 2026, 15:35

Reviewer Update

There is no need to contact me.
I have cancelled my order with your call center already, and opted for another service provider who got me up and running within hours.
Thanks anyways