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Christo C

1 reviews | Active since Feb 2021

16 Feb 2021, 17:39

Vodacom Fiber worst customer service ever !

Worst decision ever to choose Vodacom Fiber as my ISP. I have been a customer for around 20 years and thought it will make things easier to stay with Vodacom as I already have a contract and the fiber can be added to the existing contract. Once the infrastructure was installed, I asked them to activate my connection. They told me that it should take 48 hours tops. Contacted them on day 4 and was promised that it will be done by day 5. On day 5 still nothing. After logging calls and speaking to five call center agents, each of them promising to get someone to call me, I still have not heard from anyone or have a working solution. The customer service is terrible and the communication is even worse.... Stay away !!!!! Rather go to Afrihost or other ISP that know what customer service is. At the end of my existing cellphone contract I will be porting my number to MTN.

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Replies (2)
Vodacom
Vodacom's reply17 Feb 2021, 07:13
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team
CC
Christo C's update17 Feb 2021, 15:50
Reviewer Update
Ag what ever... The same standard empty promise as always. NO ONE ever calls back. I will now call the call center every 30 minutes until someone sort out my problem or call me back with a solution. This is ridiculous!