1 reviews | Active since Feb 2021
Vodacom Fiber worst customer service ever !
Worst decision ever to choose Vodacom Fiber as my ISP. I have been a customer for around 20 years and thought it will make things easier to stay with Vodacom as I already have a contract and the fiber can be added to the existing contract. Once the infrastructure was installed, I asked them to activate my connection. They told me that it should take 48 hours tops. Contacted them on day 4 and was promised that it will be done by day 5. On day 5 still nothing. After logging calls and speaking to five call center agents, each of them promising to get someone to call me, I still have not heard from anyone or have a working solution. The customer service is terrible and the communication is even worse.... Stay away !!!!! Rather go to Afrihost or other ISP that know what customer service is. At the end of my existing cellphone contract I will be porting my number to MTN.
