Vodacom Fiber worst after sales

Vodacom fiber has the worst support team! They've closed m fault tickets without resolving my issue nor an explanation as to has why they closed the ticket. Second issue being I have not an fiber service since Friday and vodacom is unable to escalate nor able to give me an eta on a solution for my problem. Zero communication and feedback from their service desk. Pay all this money and not to receive any internet connection. How am I to go about doing my business without internet