MM
Monica M

1 reviews | Active since Jan 2014

28 Sept 2018, 08:45

Vodacom Fiber, worse experience I ever had!

I have a Vodacom Huawei HG659 router. Worse decision I have ever made!!! Fiber installation was done, but for the life of me I cannot get into the router to change the standard IP address of the gateway to rename the SSID's. Now this must be a state secret! I call Vodacom 9 times for assistance. I have been told I don't own the router and have to pay it off 1st. OMG, where did they say that in the contract, not even in the fine print. So they will only allow me to have 48 hours to have access to change what I need to changes. Well guess what is has been 3 days and I still have no joy. Vodacom send technicians to my home to configure the router only to find out the 30min they spend was a waste of time. Nothing is working. My fiber supplier insist the fiber is active and the problems is not on their side. They can see their black box, but they also cannot see the router. I am so frustrated, after calling the call center again, only to find out they have not logged the call as to the problem I have reported, instead they logged the call that my fiber has not been activated and they are waiting for feedback from my fiber supplier. I am fed up. I am rather going cancel the entire deal and move to another company who actually know what they are doing.

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Replies (1)
Vodacom
Vodacom's reply28 Sept 2018, 09:17
Official

Dear Customer,

We are glad to hear of the service that you received.

Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.

Regards

Consumer Website Team