Vodacom Fiber - Waiting for over 4 months for activation

I've app**** for fiber on the 10h October and over 4 months later I am still waiting to be activated.

I've switched service provider from Cool Ideas to Vodacom Fiber - Worst decision ever made!

I've been calling every week since and I hear the same story - I will email for activation and have it escalated.

After hearing the same story for a few months and explaining my frustration, I get the same promises - "I promise to call you back tomorrow latest the day after" - obviously no one calls me back.

I last spoke to a supervisor Bomngumusa Dhlamini on 2022/01/03 with ticket number SR***. He also promised to take care of it personally but I haven't heard from him since - it's not 18th January.

I called again on the 12th Jan and apparently Dhlamini captured the incorrect information on the ticket so hence the problem never got resolved.

It has been an absolute nightmare trying to switch to Vodacom for fiber as the people that work there have no idea how to manage customer service