CL
Christiaan L

1 reviews | Active since Feb 2015

10 May 2021, 13:07

Vodacom Fiber - Very very dissapointing.

Had LTE from another provider for 8 yrs with no problem. Moved to Vodacom fiber in April as they had a month to month option. Signed the contract Installation took 3 attempts as the techs did not link the line or whatever... Since the 3rd day of service, I've had intermittent connectivity and this never stopped, for the entirety that I was connected. I've had to restart my router more than 50 times over the period easily Over and above the intermittency during the day, my line would just blatantly stop working after 8 at night.. for at least 30mins to an hour. At the beginning, over the phone with the consultant I explained to them that I work and game in the evenings, and I cannot afford down time or being capped, or any throttling or shaping - and the consultant confirmed that this will not happen. I reported it 5 times with agents telling me that the problem will resolve itself, or that they've had issues with the line but it's sorted now.. etc.. etc.. When I started calling incessantly to get them to respond to my problem, I had to call 3 times, on different days, first call never even logged the ticket, second call logged the ticket but could assist me third agent, on the 3rd day, transferred me to middle management, all the time not receiving any ref numbers, nothing... Manager eventually told me that my line was in fact shaped and subject to a very unfair - fair usage - policy. After 2 days the manager still could not help me sort out the problem - Tickets had to be loaded, 24-48hr waiting periods were allocated, and also not adhered to... They eventually had to send an OpenServe agent to my house to try and assist me.. on a SATURDAY... He could also not find the problem after diagnosing my line and told me the problem had to be with the provider, as the line just drops with no indication of what it might be. Now, that I want to cancel this shoddy service, they tell me I can, but it takes 24-48hrs to log the ticket, and then 30 days for the cancellation???? and.. over and above.. even though my internet is month to month the router supp**** is subject to a 12month contract ??? WTAF ???? I am very unhappy, and will not EVER recommend Vodacom Fiber, to ANYONE... not even my enemies...

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Replies (1)
Vodacom
Vodacom's reply10 May 2021, 14:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team