Vodacom fiber very ***********

A colleague of mine was waiting for vodacom technician for more than 6 hours until his Boss ask him if they have called just to inform him about the delay unfortunately they didn't when he call them they inform him that they will come the following day I thought that was bad service not even to Apologize to the customer but my colleague just said this is what I expect from vodacom they are so *********** personally I have been out of network for two days at home now my router is not connecting I have called Vodacom fiber worse they can't even tell you what's is problem their consultant can't even pick up your ref number the question is do they even take customers seriously my advice don't even think of installing vodacom fiber they really don't know what is the value of being their customer they actually don't deserve even one star