Vodacom Fiber - Utter Nonsense, avoid as far as you can!!

Dear Vodacom,

Since you are not returning my 11 Escelations, responding to me on social media, or able t provide me with an update on my matter, I am forced to post it here.

SR*** - Logged on 15 August 2020. You took 2 months, since my issue was logged to do nothing about it. No updates, no call backs, no credit as requested. I requested credit due to line that was down, expecting me to pay for a service, you cannot render.

SR*** - Logged 22 October 2020 - Line went down at 11h00 and yet still down. I phoned 4 times to escalate. I spoke to a person this morning, promised to phone me back at 8h00, never returned my call.

Yet to date, no one can phone me back, mail me or SMS me. You are utterly useless and cannot render a service I am paying for, yet my account is up to date and this is the service I get.

I want my issues attended to, refunded for downtime and my service restored.

Thanks