Vodacom FIber Useless Client service

Dont get vodacom fiber unless you are happy with the most useless client service ever.

We recently moved and had to relocate our fiber line from our old home to the new one. Keeping in mind that the line provider at both residences was OpenServe. The new house already had a line installed no installation was needed. We had to wait for an entire month for the relocation.

The first time we called the call center we were told to send an email instead of calling and they provided us with an email address we can send our query to.

The next time we called back to follow up on the email we sent. We were told that they did not receive the mail. The agent then logged our request over the phone, why the first agent could not do that no one knows.

Two weeks went by. When we asked for feed back again we got to an agent that told us for a relocation we need to apply for a new line at the new home and they will then change the old line to the new house. Again why none of the agents we spoke to earlier could not tell us this only Vodacom knows.

We then app**** for the new line but got declined because we already had a line. Finally on week 3 they sent out someone from OpenServe to come and inspect the router. Surprise surprise they sent the wrong address to OpenServe. After correcting the address OpenServe was there within a day and checked the routers and everything was corrected. They sent the details of the routers to Vodacom, and then we were back to waiting on Vodacom.

We are almost at the end of the month and the connection is still not up. Every step of the way we had to call them, or ask them to call us back. We were never informed of changes in our request except for the automated email respond that told us the request was logged, and the email response that we app**** for a new line.

The time it takes to relocate an existing line, from one address to another address with an already installed line, aside. In my opinion a customer should not be begging a company for assistance or support. After sending a email doing exactly that, begging for assistance, and not getting any response I decided to write this review in the hope that it will help someone else to avoid the same trouble we had to go through. Avoid Vodacom Fiber.