JP
Juanita P

1 reviews | Active since Dec 2020

21 Dec 2020, 08:35

Vodacom Fiber Useless!!!!

If I could rate a zero star I would.

I logged a call with vodacom Fibre for relocation of my fibre when we moved on 30/10/2020

I was advised that it should take a maximum of 30 days for the relocation of my box.

I am practically phoning every 2nd day and every time I phone I get told that it is being escalated.

I am so frustrated with this service as I am working from home and because of the useless service being received from Vodacom my data is costing me R100 a day. That is more than R4 000 already that I have spend on mobile data just to keep working.

I am at the point where I want to cancell my contract with Vodacom and would not recommend anyone uses their service EVER

0
Replies (2)
Vodacom
Vodacom's reply21 Dec 2020, 08:55
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
JP
Juanita P's update21 Dec 2020, 09:03
Reviewer Update
Wow an automated response. How original!

Quite interesting how a consultant will make contact with me if I have not supp**** any contact details