JP
Juanita P
1 reviews | Active since Dec 2020
21 Dec 2020, 08:35
Vodacom Fiber Useless!!!!
If I could rate a zero star I would.
I logged a call with vodacom Fibre for relocation of my fibre when we moved on 30/10/2020
I was advised that it should take a maximum of 30 days for the relocation of my box.
I am practically phoning every 2nd day and every time I phone I get told that it is being escalated.
I am so frustrated with this service as I am working from home and because of the useless service being received from Vodacom my data is costing me R100 a day. That is more than R4 000 already that I have spend on mobile data just to keep working.
I am at the point where I want to cancell my contract with Vodacom and would not recommend anyone uses their service EVER
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
21 Dec 2020, 08:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Dec 2020, 08:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JP
Juanita P's updateReviewer Update
21 Dec 2020, 09:03Wow an automated response. How original!
Quite interesting how a consultant will make contact with me if I have not supp**** any contact details
Quite interesting how a consultant will make contact with me if I have not supp**** any contact details
JP
Juanita P's update21 Dec 2020, 09:03
Reviewer Update
Wow an automated response. How original!
Quite interesting how a consultant will make contact with me if I have not supp**** any contact details
Quite interesting how a consultant will make contact with me if I have not supp**** any contact details
