VODACOM FIBER USELESS

Why does person struggle with vodacom fibre. I app**** for a 50mb line up and down and i currently dont even get 10mb. A month long has been passed and no one has giving feedback on the ticket as it is still open. VODACOM IS USELESS how do you sell a 50mb up and down and can not give the requirements i need vodacom to solve problems and dont give me another excuse. Why must i pay for something i am not recieving i will take you to the onbutsman as that is poor services and not selling which you are able to offer