VODACOM FIBER USELESS

I have recently moved from one unit to a bigger unit. In the same Complex, Same location. I was advised to fill a relocation application which I did. I was advised it would take up to 21 working days for the Fibre to be installed in my new unit. I haven't heard anything from VODACOM and every time I call I am told is SORRY and that the team that deals with the relocation have not looked into my application and there's nothing they can do about it except send another email. Am paying for a service I can't even use, USELESS............................