Vodacom Fiber upgrade hell

What a horrible experience trying to upgrade my Vodacom Fiber line. I called several times only to be told that I will receive an email to approve the upgrade. Nothing is ever received and the order gets canceled. Agents promise to call back and never do. I even verbally approved the upgrade with the agent and still nothing. Don't ever choose Vodacom Fiber as your service provider no matter how good the deal sounds. Even when they have faults and the line is down. You will be down for weeks even if your neighbors are also on Vodacom fiber and are fully functional. It took them three weeks to just reset my IP from their side to get my fiber line up again. No refunds or credit to the account etc.