SM
Silent M
1 reviews | Active since Dec 2019
01 Feb 2020, 17:23
Vodacom Fiber Unreliable Internet Service
For the second time around in less than 45 days we are having the same connectivity issue again. Vodacom is failing to provide us with a reliable internet service. After 25 min on a call, same old story "the matter will be escalated". We rely on internet to do many things, and now we have to take out money from our pocket just so we can buy prepaid internet bundles. It is so unfair to experience this same issue in such a short period of time. Our ref number is SR***
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Vodacom's replyOfficial
02 Feb 2020, 14:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Feb 2020, 14:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SM
Silent M's updateReviewer Update
03 Feb 2020, 18:24This is so unacceptable, I am so disgusted.
I was told this issue was going to be resolved today and up to now still no internet.
I called the call centre at 17h30 and a very insolent girl told me there was no update and dropped my call after I was put on hold was nearly 20 min when I asked to speak to the manager mr Thomas. And around 18h06 I spoke to a girl Vuyo who said mr Thomas was still on a call and there was nothing to be done for me. Guys my previous service request was logged on 23rd december SR191223- 006706 and we spent 10 days without internet. And now again on 1st Feb we started experiencing the same issue and I logged another service request SR*** and was told the matter will be attended urgently and by Monday my issue will be resolved. Not even 2 months since the last breakdown, how useless are you guys??? I will never recommend vodacom fiber to anyone.
I was told this issue was going to be resolved today and up to now still no internet.
I called the call centre at 17h30 and a very insolent girl told me there was no update and dropped my call after I was put on hold was nearly 20 min when I asked to speak to the manager mr Thomas. And around 18h06 I spoke to a girl Vuyo who said mr Thomas was still on a call and there was nothing to be done for me. Guys my previous service request was logged on 23rd december SR191223- 006706 and we spent 10 days without internet. And now again on 1st Feb we started experiencing the same issue and I logged another service request SR*** and was told the matter will be attended urgently and by Monday my issue will be resolved. Not even 2 months since the last breakdown, how useless are you guys??? I will never recommend vodacom fiber to anyone.
SM
Silent M's update03 Feb 2020, 18:24
Reviewer Update
This is so unacceptable, I am so disgusted.
I was told this issue was going to be resolved today and up to now still no internet.
I called the call centre at 17h30 and a very insolent girl told me there was no update and dropped my call after I was put on hold was nearly 20 min when I asked to speak to the manager mr Thomas. And around 18h06 I spoke to a girl Vuyo who said mr Thomas was still on a call and there was nothing to be done for me. Guys my previous service request was logged on 23rd december SR191223- 006706 and we spent 10 days without internet. And now again on 1st Feb we started experiencing the same issue and I logged another service request SR*** and was told the matter will be attended urgently and by Monday my issue will be resolved. Not even 2 months since the last breakdown, how useless are you guys??? I will never recommend vodacom fiber to anyone.
I was told this issue was going to be resolved today and up to now still no internet.
I called the call centre at 17h30 and a very insolent girl told me there was no update and dropped my call after I was put on hold was nearly 20 min when I asked to speak to the manager mr Thomas. And around 18h06 I spoke to a girl Vuyo who said mr Thomas was still on a call and there was nothing to be done for me. Guys my previous service request was logged on 23rd december SR191223- 006706 and we spent 10 days without internet. And now again on 1st Feb we started experiencing the same issue and I logged another service request SR*** and was told the matter will be attended urgently and by Monday my issue will be resolved. Not even 2 months since the last breakdown, how useless are you guys??? I will never recommend vodacom fiber to anyone.